FREQUENTLY ASKED QUESTIONS

THE 5 & DIME

How do I get in touch with The 5 & Dime?

General Questions- rolltop@the5anddime.org Lee Hamby- Managing Artistic Director bradley@the5anddime.org 904.637.5100 Krysten Bennett- Business Manager boxoffice@the5anddime.org 904.637.5100



What is The 5 & Dime ticket policy?

Everyone needs to make a reservation through our ticketing system or purchase at the door. You don't need to print an actual ticket, just have the name or names the reservation was made under.



What are the Box Office hours?

We do not have regular business hours. The box office is open 1 hour before showtime. If you need to contact our box office manager Krysten Bennett please email boxoffice@the5anddime.org or call 904.637.5100



How do I get Season Tickets?

Season tickets are only available for a limited amount of time before the new season begins. Please contact our box office for information. Boxoffice@the5anddime.org or 904.637.5100



What is the dress code for The 5 & Dime?

We do not have a strict dress code. The 5 & Dime welcomes you to dress as you feel comfortable.



Does The 5 & Dime offer Group Tickets?

Please email our box office at boxoffice@the5anddime.org or call 904.637.5100.



Where can I find information about parking?

The 5 & Dime building is surrounded by parking. Street parking is free on weekends and after 6pm on weekdays. A Pay Lot is attached to our building. For a parking map of Downtown Jacksonville please visit - http://www.downtownjacksonville.org/GettingAroundJacksonville/DowntownParking.aspx



How do I contact someone about Lost & Found?

Please email Managing Director Lee Hamby at LeeH@the5anddime.org or call 904.881.7503



Late Seating

We are sorry, but we are unable to guarantee late seating. Please plan accordingly.



Electronic Devices

Please turn off all cellular phones and electronic devices prior to the performance. Also, cameras or other recording devices (photographic or otherwise) may not be used in the theatre during performances. No text messaging allowed during the performance



Does The 5 & Dime offer Post-Show discussions?

Post-show discussions are available following select performances. The 5 & Dime invites you to attend these performances and stay, ask questions, and learn more about each of our productions. Please join our email list or Facebook page for Post-Show Discussion announcements.



Does The 5 & Dime offer Concessions?

Wine, beer, sodas, coffee, water and light snacks are available with donation in the lobby of the theatre.



Are performances appropriate for children?

Due to the subject matter of the shows we produce, most of our performances are not suitable for young children. Shows contain mature content, language or themes. Please carefully consider whether a performance is appropriate by visiting the individual show pages and reviewing the synopsis to make your own judgment. As a general rule, no child under the age of 10 should attend a performance at The 5 & Dime.



Can I smoke at The 5 & Dime?

Smoking is not permitted in any part of the building or within 10 feet of any entrance. Cigarettes, Vape Pens or any other devices.



How will I be notified if a show is cancelled because of inclement weather?

When inclement weather occurs, performance updates will be sent to the email address you used to make your reservations or in some cases we will reach out to you via phone.



I have a Physical Disability and require a place to sit for the duration of the show. What do I need to do to ensure a seat?

Accessible seating is available. Please make the box office aware of your needs by emailing BoxOffice@the5anddime.org or upon entering the venue the day of the show, please ask for the House Manager and they will gladly escort you to the ADA section.